Returns and Exchanges Policy

• Product Condition:We accept returns and exchanges only if the products are in their original condition, unused, with tags, and in their original packaging.
• Return or Exchange Period:: Tienes You have 14 days from the receipt of your order to request a return or exchange.
• Exchange Process:If you prefer a size or product exchange, you must contact us within the indicated period and send the item in its original condition. We will assist you in managing the exchange based on stock availability.
• Non-Eligible Products:We do not accept returns or exchanges for products that have been used, washed, altered, or lack original tags.

Refunds:

• Refund Process:Once the returned products are received and verified, we will process the corresponding refund.
• Payment Method:The refund will be issued using the same payment method used for the original purchase.
• Refund Time:The refund may take 7 to 14 business days to process, depending on your payment method and your bank or payment platform's policies.

Return and Exchange Costs

• Shipping Costs:Return or exchange shipping costs will be borne by the customer, except in cases where the product is defective or there was a shipping error.
• Exceptions:If the product has a manufacturing defect or a shipping error occurred, we will cover the shipping costs for the return or exchange.